Returns policy

Returns policy

We’re keeping it as straightforward as it gets...

If you are not completely satisfied with your purchase, we're sorry to hear that, however, simply return the item to us in its original unused condition within 28 days of receipt.

 

Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item.

 

 

Please note:

 

 

Goods will only be accepted for return if they are returned within 28 days of delivery, unless we have notified you otherwise.

 

 

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

 

 

The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.

 

 

Please also note we will refund an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed.
 

What you can’t send back

Unfortunately, some items are non-cancelable and non-refundable:

  • Anything that’s made to your specific requirements (ie: outside of standard customisation options offered by the seller to all customers), is personalised or otherwise can't be resold due to a bespoke element
  • Perishable products (like food or flowers)
  • Creative pieces that are specially commissioned when you place an order, like art, sculpture and ceramics
  • Personal items sold with a hygiene seal (like cosmetics or underwear) where the seal is broken.

To avoid disappointment, please check whether an item is cancelable or non-cancelable before ordering.

 

 
Returns please send to:
Chi Chi Moi,
Mendip Court, 
Bath Road, 
Wells, 
Somerset, 
BA5 3DG