Chi Chi Moi
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Policies

 

PRIVACY POLICY

 

"Privacy is not something that I'm merely entitled to, it is an absolute prerequisite." ~ Marlon Brando

We couldn’t agree more, which is why Chi Chi Moi is completely committed to protecting the privacy of our site visitors and customers. Therefore we will not disclose information about our customers to third parties except where it is part of providing a service to you.

 

Website Visitors

When you, or anyone else, visits our website www.chichimoi.co.uk use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.  This is for our own marketing purposes to find out which pages are most popular on the website, and to research customer patterns within the website. We do not access any of your personal data using Google and we do not allow Google or anyone else to make an attempt to find out the identities of those visiting the site.

If we do want to collect any personal data that identifies you through the website, we will be upfront and honest about this, and will give you the right to opt out at any time of giving me your data, or any personal details whatsoever.

 

Mailing Lists

Chi Chi Moi would like to send you up to date news, offers and information as part of our monthly e-newsletter. We may also want to inform you of any new designs or products we have for sale, or to download. To do this, we will need some personal information from you – your email address and your name. We use this data to email you about products we are selling, blogs we have written and anything else we feel is relevant or of interest to you. We may also contact you to check we have your information correct, or to check you are happy still receiving content from us. We will never give, sell, trade or rent any of your data to or with other organisations or businesses.

Chi Chi Moi uses a third party provider, Mailchimp, to deliver the newsletter. Using Mailchimp’s reports on the email, we gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For information around how Mailchimp use your data please see their privacy notice.

Chi Chi Moi will not use the data you give us to subscribe to my monthly newsletter in any other way. It will not be saved on any other system aside from the Mailchimp list you signed up for, and we will not transfer it to any other lists unless you allow us to do so.

Chi Chi Moi may occasionally email you to ask you if you are happy remaining on our mailing list – but we will always refer to our privacy notice to remind you of your rights, and if you do not want to continue receiving information from us, we will remove you from that mailing list.

You have the option to unsubscribe at any time to our e-newsletter, either by clicking the unsubscribe link at the bottom of any of our emails, by emailing sales@chichimoi.co.uk or by going into your Mailchimp account and unsubscribing. 

Once you have chosen to unsubscribe from our emails, we will delete all data we have on you and it will be removed from our system permanently.

 

Customers

If you have purchased products from Chi Chi Moi LTD, we will hold your data for a maximum of 3 years and may from time to time email you with information that we feel you will be interested in, such as new products similar to the one you purchased from us. We will only contact you with these products or new designs if we believe we have a legitimate interest to do so. The information that we send you will only be relevant to the product that you purchased from us and will not be used in any other form. 

 

Links to other websites

Any links that I refer to on our site or in our blog are not covered by this privacy notice. If you have questions about how those sites use your data, please check their privacy notice.

 

Access to your personal information

You are entitled to access the personal information Chi Chi Moi hold on you. Email your subject access request to sales@chichimoi.co.uk and we will respond to your request within 1 month.

 

Holding your data

Chi Chi Moi will hold your data for a maximum of 3 years unless you tell us that you would like it removed or you would like to retained for longer. In either circumstance, we will notify you beforehand to find out what you would prefer. You will always be given a choice and we will not do anything with your data that you do not explicitly consent to.

 

Changes to our privacy notice

Chi Chi Moi may update this privacy notice from time to time under regular review, and am not under obligation to email you every time we update it. It will always be accessible in the footer of our website www.chichimoi.co.uk. This privacy notice was last updated on 23rd May 2018.

 

COOKIE POLICY

 

Last updated: 23rd May 2018
Chi Chi Moi LTD ("us", "we", or "our") uses cookies on www.chichimoi.co.uk (the "Service"). By using the Service, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third­ parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

 

What are cookies?

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third­ party to recognize you and make your next visit easier and the Service more useful to you.

Cookies can be "persistent" or "session" cookies.

 

How Chi Chi Moi Uses Cookies


When you use and access the Service, we may place a number of cookies files in your web browser.

We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioural advertising.

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

  • Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

 

Third party cookies

In addition to our own cookies, we may also use various third ­parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

 

What are your choices regarding cookies?

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

 

for more information 

You can learn more about cookies and the following third ­party websites:

  • AllAboutCookies: tp://www.allaboutcookies.org/
  • Network Advertising Initiative: tp://www.networkadvertising.org/

 

 
 
 

Cancellations & Refunds

 

We’re keeping it as straightforward as it gets...

If you are not completely satisfied with your purchase, we're sorry to hear that, however, simply return the item to us in its original unused condition within 28 days of receipt.

Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item.

Please note:

Goods will only be accepted for return if they are returned within 28 days of delivery, unless we have notified you otherwise.

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.

Please also note we will refund an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed.

What you can’t send back

 

Unfortunately, some items are non-cancelable and non-refundable:

  • Anything that’s made to your specific requirements (ie: outside of standard customisation options offered by the seller to all customers), is personalised or otherwise can't be resold due to a bespoke element
  • Perishable products (like food or flowers)
  • Creative pieces that are specially commissioned when you place an order, like art, sculpture and ceramics
  • Personal items sold with a hygiene seal (like cosmetics or underwear) where the seal is broken.

To avoid disappointment, please check whether an item is cancelable or non-cancelable before ordering.
 

Returns please send to:
Chi Chi Moi,
Mendip Court,
Bath Road,
Wells, Somerset
BA5 3DE